Microsoft is hiring a Legal Service Delivery Specialist for its Global Frontline team within Corporate, External & Legal Affairs (CELA).
Eligibility
• Bachelor’s Degree with 5+ years of experience in paralegal, legal administration, or relevant experience.
• Alternatively, a Paralegal Certification meeting the requirements for the location of work with 6+ years of relevant experience.
• Equivalent experience may also be considered.
Position details
• Position: Legal Service Delivery Specialist
• Team: Global Frontline, Customer & Partner Solutions (CPS)
• Organisation: Corporate, External & Legal Affairs (CELA)
• Work Mode: 3 days per week in-office
Job details
• Serve as a primary legal contact for business clients and complex questions submitted through Global Frontline intake channels.
• Provide practical legal support, identify issues and risks, and consult attorneys or subject matter experts where appropriate.
• Draft, review, negotiate and process legal and business materials and correspondence.
• Apply Microsoft policies and approved legal guidance while ensuring appropriate escalation and follow-through.
• Manage a high volume of matters across multiple clients, priorities and regions.
• Develop practical guidance, playbooks, intake requirements, training and self-service resources.
• Identify recurring client needs, readiness gaps and process inefficiencies.
• Use service data and stakeholder feedback to identify trends, assess quality and recommend improvements.
• Translate legal and business needs into improved workflows and partner with legal operations, technology and engineering teams.
• Support responsible adoption of automation and AI-enabled capabilities in legal workflows.
• Lead or contribute to projects focused on improving ways of working within Global Frontline.
Preferred qualifications
• Experience supporting complex legal or compliance matters with limited supervision.
• Experience exercising judgment regarding risk, prioritization and escalation.
• Experience working directly with business clients and collaborating across legal, operational or technical teams.
• Effective written and verbal communication skills.
• Experience in an in-house legal department, legal service provider, law firm, compliance function or legal operations environment.
• Experience supporting a global organization or client population across regions and time zones.
• Experience improving legal processes or workflows and developing scalable legal resources.
• Experience using data, technology, automation or AI-enabled tools to improve legal service delivery.
How to apply
Interested candidates may apply by clicking here.
